Understand what happens today.
Existing documents help tell the story. Conversations with the people doing the work fill in the gaps. We look at where information lives, what people use and which parts take more effort than they should.
Our approach
Clear information.
Work that makes sense.
Businesses build up a lot of knowledge as they grow. Keeping it organised, current and easy to share takes time. Well Defined helps turn that knowledge into resources your team can use and maintain.
Agree what would help.
We turn what we’ve learned into a focused scope: the problem to solve, the outputs, responsibilities and price. Questions are grouped so they’re easy to answer, with a conversation where it’s useful.
Build it. Try it. Refine it.
Your team checks the draft against real work, including the situations that don’t go to plan. An agreed feedback round gives us a clear way to resolve gaps before handover.
Leave your team ready to use it.
You receive the editable materials and the agreed handover. That might be a walkthrough with selected owners, training resources or another approach that suits your team. Future changes and support can be arranged separately.
Clear progress.
Room to get on with the work.
We agree useful milestones and keep you informed about what’s complete, what needs a decision and what comes next. Remote working and time zones are built into the plan, so progress doesn’t depend on everyone being in the same meeting.
The person behind Well Defined
A direct working relationship.
Founded by Dominic Jeanpierre, Well Defined brings hands-on experience in corporate operations, documentation, communications, reporting and automation. Dominic delivers the work and stays close to the people who understand your business.
Based in the Netherlands. Working remotely with businesses internationally.
A sensible place to start
Start with the thing your
team keeps putting off.
An outdated guide. A repetitive spreadsheet task. A handover that needs explaining every time. Tell us what’s happening, and we’ll work out a manageable first step.